Refund policy

Returns

We hope you are delighted with your purchase(s). However, if for any reason you are not, please read the following on how to return an item. Your Statutory Rights are not affected by this clause.

We DO NOT accept returns on items bought in-store.
All items are pre-owned and sold as seen.
If you are not happy with an item bought online please contact us within 7 days and we will try to resolve the issue for you.
All returns must be packaged and posted at the client’s own cost and arrive back to us in the same condition as it arrived. We recommend using a secure, insured postal or courier service. Any items lost in transit are the responsibility of the client.
Our returns address is Constantine Rex Ltd, 32 Long Street, Tetbury, Gloucestershire, GL8 8QA
 
We will accept returned online goods for a refund if you:
Contact us to let us know of your intention to return the item within 7 days and return it to us within 30 days via a secure and insured service.

Please return items in the same condition as they were received by you – damaged, broken or altered items will not be accepted for a refund.

The refund will be in the same form as the original payment. If paid via credit card, please allow a few days once the refund is processed to show on your statement, depending on your issuing bank.

Jewellery items:
Please remember you are buying a piece of antique jewellery which MUST be treated with care. These items are not suitable to wear whilst gardening, washing / showering, playing sports etc. Foil-backed items must not come into contact with water as this will cause discolouration. The items offered for sale on this site are antiques in good condition and with careful treatment should remain that way.

If the returned item is a ring that we have re-sized for free, then we will deduct the cost of sizing from the refund amount, at a fixed cost of £60.00.

For UK customers:
Returns are paid for by the customer. Please return the item to us within its original packaging (including padded envelope). Please send all returns ‘Signed For’ or via courier and please drop off the parcel at your local Post Office® branch for dispatch and do NOT post in a post box.

For international customers:
International customers are responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please mark the package as ‘Return of sample merchandise, origin UK, item over 100 years old’. We strongly recommend that you use FedEx to return your items to us, as we are not responsible for items which do not reach us.

It is the responsibility of the international customer to label the returned package correctly as returned goods, so as to avoid any needless charges when re-entering the UK. If there are any charges incurred for returned items that are out of our control, such as import duties, then these will be deducted from the refund amount.
Please be aware that international customs duties, sales taxes are NOT refunded for shipments outside the European Community (EU).
 
Exchanges

We will accept returned goods for an exchange if you:

Contact us to let us know of your intention to return the item and return it to us within 60 days, at your expense, via a secure and insured service.

For international customers, please mark the package as ‘Return of sample merchandise, origin UK, item over 100 years old’. We strongly recommend that you use FedEx to return your items to us, as we are not responsible for items which do not reach us.

It is the responsibility of the international customer to label the returned package correctly as returned goods, so as to avoid any needless charges when re-entering the UK. If there are any charges incurred for returned items that are out of our control, such as import duties, then these will be deducted from the refund amount.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

Exchanged items must be in the same condition as they were received by you – damaged, broken or altered items will not be accepted for an exchange. Please remember you are buying a vintage piece which must be treated with care. The items offered for sale on this site are antiques in good condition and with careful treatment should remain that way.